Help center

Answers for café owners and their guests. Can't find it? We're one email away.

For café owners

How do I connect my till?

You connect nothing. The Stip box sits beside your till and reads what your till prints, and the receipt is already itemized in there with the BTW per rate. We ask which till you have and how it prints beforehand; if it does not fit, we say so.

How do I pair my dots to tables?

Tap a dot with your phone (or type its code) on the Setup page, give it a table, done. One dot per table is the golden rule; the pairing takes seconds per dot.

When does billing start?

Your 30 days free start once your dots are live. After that it is €25 per month per location, excl. BTW, cancellable monthly.

Do I need any new hardware?

No new till, no tablet, no app. Your POS stays as it is. The only new thing in your café is the dot on the table (plus, on a legacy register, the small bridge we install).

A dot stopped working. Now what?

Email support and we'll sort it, including a replacement when needed. Dots have no battery and nothing to charge, so failures are rare.

For guests

Do I need an app or an account?

No. Tap the dot and your receipt opens straight in the browser. No download, no sign-up, nothing to install.

How does splitting the bill work?

Pick your own items in Stip, then pay your share securely. The payment goes to the café's own verified account and appears as paid only once it is confirmed.

Can I keep my receipt?

Yes. Send it to yourself, or download a compliant PDF for expenses.

What happens with my data?

You never create an account and receipt pages run no analytics or tracking. The receipt itself (items, amounts, table) is processed for the café. See the privacy policy.

Still stuck?

Contact us