Refund & Warranty Policy

1.Subscription trial & refunds

Your first 30 days are free. After that the subscription is billed monthly in advance and is non-refundable for the current period; you can cancel at any time to stop future charges, effective at the end of the paid period.

If we materially fail to provide the service and cannot resolve it within a reasonable time, you may request a pro-rata refund of the affected period.

2.Hardware warranty

Stip dots and related hardware carry a 24-month warranty against manufacturing defects, in line with your statutory rights under Dutch consumer and commercial law.

The warranty does not cover damage from misuse, unauthorized modification, or normal cosmetic wear of the brushed-steel finish.

3.Returns

To make a warranty claim, contact support with your order reference and a description of the fault. Approved faulty units are repaired or replaced at no cost; return shipping for confirmed defects is covered by Stip.

4.Statutory rights

Nothing in this policy limits your mandatory rights under Dutch or EU law.