Hardware Order Terms
Last updated: 8 July 2026
These terms apply to Stip hardware: the Stip dots placed on your tables and any setup hardware ordered with your subscription.
1.What you receive
Stip dots are NFC devices designed for table use: a polished green acrylic dome in Stip green with a contactless tap symbol and the NFC chip cast inside. Quantities per your order; the first dots are included in your subscription as described at checkout.
2.Ownership
Dots included in a subscription remain the property of Stip and are provided for use during your subscription. On termination you return them (shipping label provided) or confirm destruction. Dots purchased separately become your property on payment.
3.Delivery
We ship within 5 working days of onboarding unless stated otherwise. Risk passes on delivery. Check the shipment on arrival and report damage within 7 days.
4.Installation & pairing
Dots attach with the supplied 3M mounting; place them on a clean, dry surface. Each dot is paired to a table in your dashboard during setup. Do not cover the face; guests tap the dot to open their receipt.
5.Warranty & replacement
Dots are built for daily hospitality use and are resistant to liquids and normal wear. Defective dots are replaced free of charge during your subscription. Lost or intentionally damaged dots are replaced at the then-current replacement price.
6.Setup fee (Tier 2)
Where a hardware bridge is ordered (traditional POS setups, when available), the one-time setup fee covers the bridge device and on-site installation. The bridge remains Stip property.
7.Returns
Statutory withdrawal rights for business purchases are limited; we nevertheless accept returns of unused, separately purchased hardware within 14 days of delivery.
Questions? Contact us at legal@getstip.com.
Stip · KVK 99148900 · BTW NL005373753B11 · Eindhoven, NL